The Art of Great Hospitality

Unless you live under a rock, or have been in space for the last five years or so, you will know that I (proudly) work with the Pride of Britain Hotels collection of hotels. I’m generally shouting about them on my social media channels, representing them at consumer shows up and down the country, or possibly even pushing a newsletter or directory of the hotels under your nose (sorry!). I am lucky to have visited all of the hotels within the collection and am extremely passionate about what they offer. I’d like to think I am a great ambassador for the Pride.

The collection is known for its ‘Art of Great Hospitality’ – something that I regularly witness when I visit the hotels. Over the last 7 days I have visited hotels in London, the Yorkshire Dales (See image below the proud owner of Yorebridge House Hotel which is one of our newest PoB members), The Lakes and even Scotland – and they have not failed to deliver on the exceptional (genuine) service you would expect to receive from such a collection. I am a great believer that hospitality is not really something that can be taught – but something that comes natural to a person. It’s about having the genuine willingness to help and assist the guests. I have first hand witnessed the teams going above and beyond, leaving a lasting impression with guests, which of course will most likely mean the guests will return time and time again (what every hotelier wants).

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We are lucky to have about 4,000 committed, professional individuals working in the Pride of Britain Hotels (of which there are now 48 – see here) all over the UK – all endorsing and demonstrating ‘The Art of Great Hospitality’.

I have felt immensely proud and ‘buzzed’ from my most recent visits to the hotels, a feeling that I can only imagine the majority of the guests departing the hotels also feel.

Well done Team PoB. Keep up the exceptional work.

Did I mention the hotels are stunning too! Here’s a shot I took today at Glenapp Castle in Ayrshire. Beautiful. Apparently the sun always shines there….

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About MAUNConsulting

I am the Managing Director of MAUN Consulting Limited. Passionate about Sales, Marketing and Customer Service. View all posts by MAUNConsulting

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